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Return and Refund Policy for 'Ode to the Bottle' - IDEATE BV

This Return and Refund Policy outlines the procedures and guidelines for returning products purchased from the webshop 'Ode to the Bottle' operated by IDEATE BV.

1. Eligibility for Returns:

1.1. You may return a product within 14 days of receiving your order.

1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Process for Returns:

2.1. To initiate a return, please contact us at hello@ode-books.com with your order details and reason for the return.

2.2. Our team will provide you with further instructions on how to proceed with the return.

3. Return Shipping:

3.1. The cost of return shipping will be covered by the customer, unless the return is due to a mistake on our part or a defective product.

3.2. We recommend using a trackable shipping service to ensure that the return is received by us.

4. Refund Process:

4.1. Once we receive the returned product and verify its condition, we will process the refund to the original payment method used for the purchase.

4.2. Please allow 14 days for the refund to be reflected in your account.

5. Exchanges:

5.1. We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order.

6. Damaged or Defective Products:

6.1. If you receive a damaged or defective product, please contact us immediately at hello@ode-books.com with photos of the product and packaging.

6.2. We will work to resolve the issue promptly and provide you with further instructions.

7. Contact Us:

If you have any questions or concerns regarding our Return Policy, please contact us at hello@ode-books.com.

This Return Policy was last updated on 20/09/2023.