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Shipping and Delivery Policy for 'Ode to the Bottle' - IDEATE BV

This Shipping and Delivery Policy outlines the procedures and guidelines for shipping and delivery of products purchased from the webshop 'Ode to the Bottle' operated by IDEATE BV.

1. Shipping Zones:

1.1. We currently offer shipping to Belgium, the Netherlands, Germany, France, Spain and Italy.

2. Processing Time:

2.1. Orders are typically processed within 1 business day after payment is received.

3. Estimated Delivery Time:

3.1. Estimated delivery times are as follows:

• Belgium, the Netherlands: 1-2 working days
• Rest of Europe: 2-3 working days

4. Shipping Costs:

4.1. Shipping costs are calculated based on the selected shipping option, the destination, and the total weight of the order. These costs will be displayed during the checkout process.

5. Order Tracking:

5.1. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Delivery Attempts:

6.1. Our shipping partners will make multiple attempts to deliver your order. If they are unable to deliver after several attempts, the package may be returned to us.

7. Unforeseen Delays:

7.1. While we make every effort to ensure timely delivery, please note that unforeseen circumstances (e.g., weather conditions, customs delays) may impact delivery times. We appreciate your understanding in such situations.

8. Missing or Damaged Shipments:

8.1. If your shipment is missing or arrives damaged, please contact us immediately at hello@ode-books.com. We will work to resolve the issue promptly.

9. Contact Us:

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at hello@ode-books.com.

This Shipping and Delivery Policy was last updated on 20/09/2023.